Senior NIES Service Desk Analysts (3 Roles)

Cleared Recruitment is partnering with the Australian Department of Defence to engage three (3) Senior APS6-level Service Desk Analysts under the DMP2 ICT Labour Hire panel (RFQ LH-06314).

Role Overview

Join the Australian Signals Directorate (ASD), a key Defence agency responsible for protecting Australia’s national interests through intelligence, cyber security, and advanced ICT capabilities.

As a Senior Service Desk Analyst, you’ll be the first point of contact for ICT support within a highly secure and complex environment. You will provide incident management, system support, and technical troubleshooting, ensuring operational continuity for critical Defence systems.

Key Details

• RFQ ID: LH-06314
• Location: Canberra (ACT) or Melbourne (VIC)
• Work Type: Onsite only (no WFH available)
• Start Date: 2 November 2026
• Contract: 12 months + 2 x 12-month extensions
• Hours: Up to 40 hours per week
• Clearance: Must hold or obtain TSPV (Positive Vetting)
• Engagement Type: DMP2 ICT Labour Hire

Key Responsibilities

• Provide first-line ICT support and incident resolution in a secure environment
• Diagnose, prioritise, and resolve incidents; escalate where required
• Install, configure, and maintain software and applications
• Support incident management processes and continuous improvement
• Develop and maintain technical and support documentation
• Monitor compliance with Defence standards and procedures
• Engage with stakeholders to communicate system issues and impacts
• Contribute to audits, reporting, and operational improvement activities
• Support system integration and ensure service reliability across platforms

Essential Skills & Experience

• Proven experience in complex service desk / helpdesk environments
• Strong incident management and application support capability
• Experience with system installation, configuration, and updates
• Understanding of cloud platforms and systems integration
• Ability to communicate complex technical information clearly to varied audiences

Desirable

• Experience with Atlassian tools (Jira, Confluence)
• Background in the Defence Intelligence environment
• Familiarity with enterprise ICT environments and integrated systems

Security Requirements

• Must hold or be eligible to obtain Positive Vetting (TSPV)
• Candidates undergoing clearance upgrades may be considered
• Must complete ASD’s Organisational Suitability Assessment (OSA)
  • Includes psychological assessment and background review

About ASD

The Australian Signals Directorate (ASD) is a statutory authority within Defence, delivering foreign signals intelligence, cyber security, and offensive cyber operations to protect Australia from global threats.

About Cleared
At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within the Defence Industry, Intelligence, and National Security.